Waste Disposal Camden Privacy Policy

This Privacy Policy explains how Waste Disposal Camden collects, uses, stores and protects personal data relating to our waste collection and disposal services. It applies to all Waste Disposal Camden customers and service users located in our operating area, including residential, commercial and other organisational customers.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear, transparent information about our data practices and your rights.

Who We Are And How To Contact Us

Waste Disposal Camden is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law, we are the data controller in respect of the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or our data protection practices, you can contact us using the details provided on our main customer correspondence and invoices. Please state that your query relates to data protection or privacy so that it can be directed appropriately.

Personal Data We Collect

We collect and process different types of personal data depending on how you use our services and interact with us. The categories of personal data we may collect include:

Identity and contact details, such as name, title, address, email address and telephone number.

Account and service information, such as customer reference numbers, property details, collection arrangements, service preferences, access instructions and records of containers or equipment supplied.

Billing and payment information, such as invoicing details, payment history and limited payment method details necessary to process transactions, for example, confirmation that payment has been made. Full payment card details are handled only by secure payment processors.

Communication records, including enquiries, complaints, feedback, service requests and any correspondence by phone, email, online forms or post.

Operational data, such as collection logs, scheduling information, service performance data and information necessary for health and safety, incident reporting and quality monitoring.

Technical and usage data, such as information relating to your interaction with our website or online services, including device identifiers, approximate location, log data and cookie-related information where permitted by applicable law and your browser settings.

How And Why We Collect Your Data

We typically collect personal data directly from you when you request or use our services, contact us with a query, set up an account, make a payment or communicate with us in any way. We may also receive personal data from third parties where this is necessary to provide our services or meet legal obligations, for example from local authorities, managing agents, landlords or contractors.

We use your personal data for the following purposes:

To create and manage customer accounts, arrange collections and deliver our waste disposal and related services.

To handle enquiries, complaints, feedback and other communications, and to provide customer support.

To issue invoices, process payments, recover debts and manage our financial records.

To plan, monitor and improve service delivery, including route planning, scheduling and service quality checks.

To comply with legal and regulatory obligations, including health and safety requirements, environmental regulations, tax and accounting rules and record-keeping duties.

To protect our staff, customers, property and the public, including resolving disputes, managing incidents and preventing fraud or misuse of our services.

Where permitted, to send you information about changes to our services, service disruptions or updates that are relevant to your existing services with us.

Lawful Basis For Processing

We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases:

Performance of a contract. We process personal data when it is necessary to enter into or perform a contract with you, for example to provide you with waste collection or disposal services, manage your account and process payments.

Legal obligation. We process personal data where this is required to meet legal or regulatory obligations, such as health and safety reporting, environmental compliance, accounting, tax requirements and responding to valid requests from public authorities.

Legitimate interests. We process personal data based on our legitimate interests where these are not overridden by your interests or fundamental rights. This includes managing and improving our services, maintaining accurate records, preventing fraud and protecting our staff and customers.

Consent. In limited circumstances we may rely on your consent, for example for certain optional communications or where required for specific website cookies. Where processing is based on consent, you have the right to withdraw that consent at any time.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements. Retention periods vary depending on the type of data and our obligations.

In general, we retain customer account and billing records for a period that allows us to address queries, resolve disputes and comply with applicable laws after your services end. Operational data, such as collection logs and incident reports, is retained for as long as needed for service management, safety and regulatory purposes.

When personal data is no longer required, we securely delete, anonymise or otherwise destroy it in line with our data retention procedures.

Data Processors And Sharing Of Data

We may share your personal data with trusted third parties that act as data processors on our behalf. These service providers are only permitted to process personal data in accordance with our instructions and must implement appropriate security measures. Categories of processors may include:

IT and communications providers that host or support our systems, email services, customer databases and website.

Payment processors that handle payments, refunds and certain financial transactions on our behalf.

Operational contractors that support our waste collection services, including vehicle operators, maintenance providers and logistics partners.

Professional advisers, such as accountants, auditors or legal advisers, where this is necessary for the services they provide to us.

Where required by law, we may also share personal data with regulators, law enforcement bodies, courts or other public authorities. In all cases, we only share the minimum amount of personal data necessary for the relevant purpose.

We do not sell your personal data and we do not permit our processors to use your data for their own independent purposes.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, or where data may be accessed from such locations, we take steps to ensure that appropriate safeguards are in place. This may include use of standard contractual clauses or reliance on other recognised transfer mechanisms as permitted by data protection law.

How We Protect Your Data

We take the security of personal data seriously and implement technical and organisational measures designed to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure systems, staff training, procedural safeguards and regular review of our security arrangements.

Your Data Protection Rights

If you are a Waste Disposal Camden customer or service user in our operating area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:

The right to access. You can request confirmation of whether we hold personal data about you and, if so, receive a copy of that data along with related information.

The right to rectification. You can request that inaccurate or incomplete personal data we hold about you is corrected or updated.

The right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

The right to restriction. You can request that we restrict the processing of your personal data in certain situations, for example while we consider a request for rectification or objection.

The right to object. You can object to our processing of your personal data where we are relying on legitimate interests as the lawful basis and your particular situation gives rise to objections. We will stop processing unless we have compelling legitimate grounds to continue.

The right to data portability. Where processing is based on your consent or a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller where technically feasible.

To exercise any of these rights, please contact us using the details provided on our customer communications and clearly state which right you wish to exercise and the information to which your request relates.

Complaints And Contact

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority, which in many cases will be the Information Commissioner in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will take effect when the updated Privacy Policy is made available through our usual customer communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we use and protect your personal data.