Accessibility Statement for Waste Disposal Camden

Waste Disposal Camden is committed to providing an accessible and inclusive experience for all residents, businesses and visitors who need information about waste and recycling services in the Camden area. This Accessibility Statement explains how we work to ensure our online information and digital services can be used by as many people as possible, including disabled users, older people and those using assistive technologies.

Our accessibility commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised standards provide guidance on making web content more usable and accessible for everyone. We regularly review our content, structure and design to improve accessibility, with a particular focus on essential information about bin collections, bulky waste removal, recycling centres and other waste disposal services in Camden.

Using our website

We want you to be able to use our website in a way that works for you. You should be able to change colours, contrast levels and fonts using your browser or device settings, zoom in up to 200 percent without content cutting off, and navigate most of the website using a keyboard, speech recognition software or a screen reader. We aim to ensure that headings, lists and landmarks are structured logically, so that people accessing waste disposal information in Camden can move around pages quickly and efficiently.

Screen-reader support

Our pages are designed to work with common screen-reader software. We use descriptive headings, meaningful link text and clear page titles so that users can understand the purpose of each section. Images that provide information are given descriptive alternative text, while decorative images are marked so they can be skipped. Key information about waste disposal in Camden, such as service times and any disruption updates, is presented in a clear reading order to reduce confusion for screen-reader users.

Keyboard navigation

Our website is designed so that you can navigate most content using only a keyboard. You should be able to move through interactive elements using the Tab, Shift plus Tab and Enter keys. We aim to keep a logical focus order, avoid keyboard traps and provide visible focus indicators so that you can always see where you are on the page. This is especially important for users accessing essential waste disposal and recycling information in Camden without a mouse or touchpad.

Compatibility and supported technologies

We test our content using a range of modern browsers and devices. Our goal is to support current versions of major browsers and assistive technologies that work with those browsers. While older software may still work, we recommend using up to date browsers and operating systems to get the best and most accessible experience of our Camden waste disposal information and services.

Non accessible content

We are aware that some older documents and file formats may not fully meet WCAG 2.1 AA standards. Some legacy content relating to waste disposal guidelines in Camden may not be fully accessible to screen readers or keyboard users. When we update or replace these materials, we aim to provide accessible formats wherever possible. If you need any specific document in a more accessible format, you can contact us using the details below.

Requesting information in an accessible format

If you need any information about Waste Disposal Camden in a different format, such as large print, easy read, audio or an alternative digital format, contact our accessibility team. Please tell us your name, your preferred format, the content you need and how we can reach you. We will consider your request and aim to respond within a reasonable timeframe.

Reporting accessibility problems

We welcome feedback that helps us improve. If you have difficulty using any part of our website or have suggestions on how to make our Camden waste disposal information more accessible, please contact us. When you report a problem, include details of the page you were using, what you were trying to do and the device or software you were using. This helps us investigate and improve our services.

Contact for accessibility requests

You can contact Waste Disposal Camden about accessibility by phone, email or post. Please clearly state that your enquiry relates to accessibility. Our team will work with you to provide information about waste disposal services in Camden in a format that meets your needs wherever possible.

Ongoing improvements

Accessibility is an ongoing commitment. We review this Accessibility Statement regularly and update it as our services, technology and standards evolve. As we introduce new information or digital tools to support waste disposal in Camden, we will continue to design and test them with accessibility in mind, so that all users can access the services they need.